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Re: [IP] MEDTRONIC is failing big time!



Thanks for the information, Edward.

On Fri, Jan 11, 2019 at 12:38 PM Edward Hopf
<email @ redacted> wrote:
>
 > Medicare has 10 companies that you can get your diabetes supplies. I have had
> the run around with Medicare. My pharmacist figured out what was going on and
> told me how to get my supplies. I personally deal with CCS medical. Great
> company to deal with. I hope this helps out on Medicare.
> Edward Hopf
>
> Sent from my iPhone
>
>  > On Jan 11, 2019, at 8:21 AM, Bill Schenck
> <email @ redacted> wrote:
> >
> > I am on Medicare and recently switched from Animas Ping to Medtronic 630G.
> > I got my Animas pump supplies from a Medicare supplier (CCS Medical). Can
> > we get Medtronic supplies (reservoirs and infusion sets) from 3rd party
> > suppliers, or do we have to go through Medtronic?
> >
> > Overall, CCS has been pretty easy to deal with. I'd prefer to stay with
> > them if I can.
> >
> > Thanks.
> >
> > Bill
> >
> > On Thu, Jan 10, 2019 at 8:18 PM Kathleen Kienle <
> > email @ redacted> wrote:
> >
> >> Ok there has been any responses to my original email about Medtronic is
> >> failing
> >> big time which confirms my problems. Where is Medtronic? We have to send
> >> these
> >> emails to them in bulk. How can this be done? Even if Medtronicb s does
> >> not care
> >> about this, there reps have to care. Please send thes emails to their
> >> reps. If
> >> we do not order new pumps from them, the reps make less money. Help
> >> pleasep  "
> >>
> >> Sent from my iPad
> >>
> >>> On Jan 10, 2019, at 6:36 PM, Sharon Wollschlager
> >> <email @ redacted> wrote:
> >>>
> >>> I am also on Medicare and had much the same experiences with Medtronic.
> >> Their
> >>> customer service was awful. My MD would tell me that all necessary
> >> paperwork
> >> was
> >>> faxed to Medtronic. Ib d wait for days to hear about my supplies and
> >> heard
> >>> nothing. Then I had to start making phone calls. One customer service
> >> person
> >>> would insist that they never received paperwork from my MD (I actually
> >> watched
> >>> it get faxed to Medtronic) and another even told me that my MD
> >> discontinued
> >> the
> >>> use of the pump! Dealing w the ridiculous requirements by Medicare is
> >>> frustrating enough, but dealing with Medtronic customer service makes
> >> it so
> >> much
> >>> worse. I have begun to ask to speak directly with a supervisor. This has
> >> helped
> >>> significantly. Be sure to get his/her name and direct line. Good luck.
> >>>
> >>>> On Jan 10, 2019, at 5:55 PM, PHYLLIS ABRAM
> >>> <email @ redacted> wrote:
> >>>>
> >>>> I liked MiniMed when pumps first came out. They couldnb t have done all
> >> the
> >>>> research Medtronic does.
> >>>>
> >>>> Sent from my iPhone
> >>>> Phyllis
> >>>>
> >>>>> On Jan 10, 2019, at 5:43 PM, Liliana Wells
> >>>> <email @ redacted> wrote:
> >>>>>
> >>>>> Thanks for sharing your experience.
> >>>>>
> >>>>> On Thu, Jan 10, 2019 at 5:07 PM Jean Roseman
> >>>>> <email @ redacted> wrote:
> >>>>>>
> >>>>>> I too am on Medicare and hit nothing but stall spots with Medtronic.
> >> My
> >>>>>> doctor would show me copies of faxes b sometimes as many as four b
> >> she had
> >>>>>> answered them with to substantiate my visits which we kept tightly
> >>> scheduled
> >>>>>> to six months. Medtronic would claim they never received a response
> >> from
> >>> her
> >>>>>> office.  It would sometimes take 2-3 weeks to a month and many, many
> >> phone
> >>>>>> calls to get supplies. The same thing was happening with her other
> >> Medicare
> >>>>>> patients.  It looks like Medtronic does not want to deal with
> >> Medicare.
> >>>>>>
> >>>>>> It got to be so bad that when I had the option to change pumps after
> >> 20
> >>>> years
> >>>>>> I decided to go with Tandem.  So far I am very happy with the pump and
> >>>>>> Tandem's supply chain. Their newest pump can also eventually be
> >> updated
> >>> with
> >>>>>> software. I knew I did not want the Medtronic 630 so this Tandem has
> >> so
> >> far
> >>>>>> been the answer.
> >>>>>>
> >>>>>> The only disadvantage is slight and they are working on it. They do
> >> not
> >>> have
> >>>>>> as many people on their support line so I have had to wait a while to
> >> get
> >>>>>> called back. I was told today they are hiring more people. This
> >> company is
> >>>>>> trying to do all the right things like Minimed did before it became
> >>>>> Medtronic.
> >>>>>>
> >>>>>> Good luck.   Jean
> >>>>> .
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> >>>> .
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> >> .
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> > .
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