[Previous Months][Date Index][Thread Index][Join - Register][Login]   Help@Insulin-Pumpers.org
  [Message Prev][Message Next][Thread Prev][Thread Next]   for subscribe/unsubscribe assistance
 
 

Re: [IP] MEDTRONIC is failing big time!



Good, keep me posted, I am at my wits end with this 

Sent from my iPhone

 > On Jan 10, 2019, at 9:00 PM, Liliana Wells
<email @ redacted> wrote:
> 
> The Medtronic headquarter is in Dublin, Ireland.  Their US office is:
> 
> 710 Medtronic Parkway
> Minneapolis, Minnesota
> 55432-5604
> 
> But they have offices all over the world.  If someone wants to collect
> copies of all these emails as well as complaints from other blogs, we
> could flood their mail room in the US and Ireland.  It would not be
> cheap to send a package with all this mail.  I am starting trouble?
> 
> On Thu, Jan 10, 2019 at 7:08 PM Kathleen Kienle
> <email @ redacted> wrote:
>> 
>> Ok there has been any responses to my original email about Medtronic is
> failing
>> big time which confirms my problems. Where is Medtronic? We have to send
> these
>> emails to them in bulk. How can this be done? Even if Medtronicb s does not
> care
>> about this, there reps have to care. Please send thes emails to their reps.
> If
 >> we do not order new pumps from them, the reps make less money. Help pleasep
"
>> 
>> Sent from my iPad
>> 
>>> On Jan 10, 2019, at 6:36 PM, Sharon Wollschlager
>> <email @ redacted> wrote:
>>> 
>>> I am also on Medicare and had much the same experiences with Medtronic.
> Their
>>> customer service was awful. My MD would tell me that all necessary
> paperwork
>> was
>>> faxed to Medtronic. Ib d wait for days to hear about my supplies and heard
>>> nothing. Then I had to start making phone calls. One customer service
> person
>>> would insist that they never received paperwork from my MD (I actually
>> watched
>>> it get faxed to Medtronic) and another even told me that my MD discontinued
>> the
>>> use of the pump! Dealing w the ridiculous requirements by Medicare is
>>> frustrating enough, but dealing with Medtronic customer service makes it so
>> much
>>> worse. I have begun to ask to speak directly with a supervisor. This has
>> helped
>>> significantly. Be sure to get his/her name and direct line. Good luck.
>>> 
>>>> On Jan 10, 2019, at 5:55 PM, PHYLLIS ABRAM
>>> <email @ redacted> wrote:
>>>> 
>>>> I liked MiniMed when pumps first came out. They couldnb t have done all
> the
>>>> research Medtronic does.
>>>> 
>>>> Sent from my iPhone
>>>> Phyllis
>>>> 
>>>>> On Jan 10, 2019, at 5:43 PM, Liliana Wells
>>>> <email @ redacted> wrote:
>>>>> 
>>>>> Thanks for sharing your experience.
>>>>> 
>>>>> On Thu, Jan 10, 2019 at 5:07 PM Jean Roseman
>>>>> <email @ redacted> wrote:
>>>>>> 
>>>>>> I too am on Medicare and hit nothing but stall spots with Medtronic.  My
>>>>>> doctor would show me copies of faxes b sometimes as many as four b she
> had
>>>>>> answered them with to substantiate my visits which we kept tightly
>>> scheduled
>>>>>> to six months. Medtronic would claim they never received a response from
>>> her
>>>>>> office. It would sometimes take 2-3 weeks to a month and many, many
> phone
>>>>>> calls to get supplies. The same thing was happening with her other
>> Medicare
>>>>>> patients.  It looks like Medtronic does not want to deal with Medicare.
>>>>>> 
>>>>>> It got to be so bad that when I had the option to change pumps after 20
>>>> years
>>>>>> I decided to go with Tandem.  So far I am very happy with the pump and
>>>>>> Tandem's supply chain. Their newest pump can also eventually be updated
>>> with
>>>>>> software. I knew I did not want the Medtronic 630 so this Tandem has so
>> far
>>>>>> been the answer.
>>>>>> 
>>>>>> The only disadvantage is slight and they are working on it. They do not
>>> have
>>>>>> as many people on their support line so I have had to wait a while to
> get
>>>>>> called back. I was told today they are hiring more people. This company
> is
>>>>>> trying to do all the right things like Minimed did before it became
>>>>> Medtronic.
>>>>>> 
>>>>>> Good luck.   Jean
>>>>> .
>>>>> Donate with every purchase http://smile.amazon.com/
>>>>> (select your charity = Insulin Pumpers)
>>>> .
>>>> Donate with every purchase http://smile.amazon.com/
>>>> (select your charity = Insulin Pumpers)
>>> .
>>> Donate with every purchase http://smile.amazon.com/
>>> (select your charity = Insulin Pumpers)
>> .
>> Donate with every purchase http://smile.amazon.com/
>> (select your charity = Insulin Pumpers)
> .
> Donate with every purchase http://smile.amazon.com/
> (select your charity = Insulin Pumpers)
.
----------------------------------------------------------
for HELP or to subscribe/unsubscribe/change list versions,
contact: HELP@insulin-pumpers.org
Donate with every purchase http://smile.amazon.com/
(select your charity = Insulin Pumpers)