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Re: [IP] Re: hospital visit

Barb, don't blame the whole healthcare system for your unfortunate
situation.  I just had minor out patient surgery on my hand. My doc had
another patient switch to second in line, so that I could go first.  He was
very aware of my diabetes and was actually concerned that I not have to
wait too long.  I think that sometimes even a good system can go bad.  I
would definitely speak with the hospital administration and your doc about
this.  You think it may not matter, but you may be wrong.  Sometimes there
actually is someone who cares.  It's worth a shot.  Susan

On Tue, Jan 28, 2014 at 11:11 AM, Barb Smith <email @ redacted>wrote:

> I just have to share my visit to our new UPMC Women's Hospital in Erie, PA,
> rated one of the top 10 in the US.  I checked in at 7am, and as usual was
> thinking they would take me in first as they usually do T1 diabetics.  So,
> I
> am all prepped and ready for a quick D&C and after waiting for 2 hours I
> ask
> what is going on, you can't let me just sit here and fast with my pump
> running.  The nurses said I would have to talk to my doctor as they are not
> allowed to do anything.  Well, she of course is in surgery!  I got angrier
> as
> time passed by and by 11:30 my doc finally appeared.  I asked what is the
> deal
> and she said your surgery was not scheduled until 10:30!  I said no one has
> ever made me fast for this long, what are you people thinking?  Of course
> she
> apologized and went off to see what had happened.  She came back and said
> as I
> had been scheduled before and that had been cancelled it had been
> overlooked
> that I was a diabetic and I had been told to come and check in at the wrong
> time.  I said to her, but you knew and so did everyone since I got here,
> this
> looks pretty bad for this hospital.  No one could have cared less.  My
> doctor,
> who I love, said do you want your surgery today?  I said are you kidding,
> after all of this of course I do.  Then I had them test my BG and it was
> 97 so
> I was scared to go low and suspended.  Of course it had gone up to 218
> while I
> was in surgery but I doubt they had any idea what to do if I did go low so
> I
> had no other choice.
> I made it thru and was taken up to my beautiful room looking over the bay
> and
> the nurse said you should order food as it takes time to get it.  I called
> the
> kitchen and they said they had no info on me!  I called nurse and she said
> she
> would take care of it but when my husband called kitchen again they said no
> info yet but they would call nurse while he held, but no one would answer
> phone at nurses desk so my husband had to go find one.  Let me tell you, I
> got
> out of there so fast.  It was pretty scary.  I know they can't be educated
> about diabetes like we are, but wow, this was the worst experience I have
> ever
> had.  I fasted for well over 12 hours and so what was their attitude.  I
> laid
> in a tiny cubicle for 5 hours with nothing to do but wait, and so what?  Is
> that what has become of our healthcare system now?  I am thinking I should
> call the hospital administrator but would he/she even care I had such a bad
> experience?  I am lucky my glucose level did not go low!  If I ever have
> surgery again I am having a long talk with the doctor and the scheduler.  I
> asked them how this could happen in 2014 or were they living in 1954?  Some
> hospitals are just nice to look at, but stay out of those gowns!
> Barbara Smith
> T1 55yrs
> .
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