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Re: [IP] Merck-Medco - Similar story



What needs to be done (and I don't know how exactly to do it) is that
someone(s) need to tell Merck-Medco that we're tired of their bull (Can I
use that word here???) and we don't want to be told that "Oh, this has never
happened before" or "No, we haven't gotten any similar complaints" because
that's what they told me. It took me over a month to get my initial supply
of diabetes supplies from them, because they kept losing my doctors' (both
diabetes and cardiologist) faxed prescriptions! My cardiologist even
threatened that they didn't want to deal with Merck-Medco again and they
started to refuse to write duplicate prescriptions until I reminded them
that I was the one who would be hurt. I realize that if I take my
prescriptions to RiteAid, I have to pay more for them since they only
provide a 30-day supply vs. the 90-day supply from Merck-Medco for almost
the same price, but if you minus the aggravation, it may be worth it!!

     To complain, I think we would go through our primary insurance carrier
i.e., mine is Blue Cross. I've done that, but apparently Merck hasn't
changed their ways yet.

     Thanks for allowing me to vent too!

--Sharon
----- Original Message -----
From: <email @ redacted>
To: <email @ redacted>
Sent: Wednesday, January 24, 2001 10:02 PM
Subject: Re: [IP] Merck-Medco - Similar story


> In a message dated 1/24/01 6:26:56 PM Eastern Standard Time,
> email @ redacted writes:
>
>
> >
> > Eli Lilly told me that once insulin is opened or has been out over the
24
> > hour time period, the insulin must be used within 28 days.  I received a
> > three month supply so there was no way I could use all 5 bottles within
this
> > timeframe.
> >
> > I was told by the Merck Medco pharmacist, to try the insulin out and see
if
> > my blood sugar readings seemed accurate.  I didn't feel I should have to
> > experiment with my own body to see if the insulin was okay.  I have
enough
> > factors that affect my blood sugar control as it is.  I did not need
another
> > factor such as bad insulin to worry about for the next three months
> >
>
> This is ridiculous.  Since I started this venting over Merck Medco
yesterday,
> many people have written back with their experiences.  Each persons
> experience have been different despite the fact that we need the same drug
> and have to use the same company to get it.  I can't believe that there is
> not a set rule on how insulin is to be handled.  Someone must govern these
> things to protect the consumer.  Everyone has been told a different story
by
> Merck Medco and Eli Lily.  Is there truly no regulations that have to be
> followed here.
>
>
> email @ redacted
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