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[IP] Merck Medco - had to vent
I have been forced to now order my insulin via Merck Medco. I can order
monthly from my parm. for a 15.00 copay which is fine but on the third order
my copay will be doubled.
I was concerned with ordering via the mail so I relayed my concerns to my
human resource dept back in Nov. The new plan which mentioned above did not
go into effect until this Jan. After checking, they told me that MM would
send my order overnight delivery via ups and that I would be called when it
went out so I or someone would be home to receive it.
In Jan I sent in my new prescription with a letter explaining what my human
resource people told me would happen. I waited and waited and ten days later
with out any notice the ups man was at my door with my insulin. Good thing I
was home or it would have been left on my stoop in 20 degree temps.
I called my human resource people and told them what happened and I also
mentioned that it was not sent overnight but 2 day delivery. They check with
someone and decided that I should not use it and to go to the drug store and
get a months supply. They also told me they would get back to me the next
week to see how this would be handled in the future. When I went to the
parm. they could not do it with my copay because the computer thinks I have a
three month supply and will not allow anymore. I pard the 88.00 or the two
vials and left. I will be reimbursed for this.
Over that weekend, a pharm. from MM called and left a message for me to call
him back. I did not because I felt it was in the hand of the human resourse
people and they told me they would handle it and get back to me. I waited
and waited to hear back ffrom human resourse people. Today the door bells
rings and guess what it is MM again with my insulin. Again no notice and if
I were not home thay would have left it on my stoop in four inches of snow.
What if I were on vacation for a few days.
Again I called my Human resourse people and boy did the story change. They
told me that the original info I rec from them was incorrect and that I
should have known to call the MM pharm back and that from now on I will have
to deal directly with them and advised me to call MM and ask for a pharm
I did and it was a waste of time. They are going to send it 2 day overnight
each time except in July and August when it will be sent one day overnight
They can't tell me when it is being sent out and it is my responsibility to
have someone home to pick it up. When I call in a refill, it can take five
to six days for me to receive it.
Had to vent!
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