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[IP] Those @#$% Insurance Companies!

Michael's suggestions are excellent.  I would add one thing.  Sometimes a
call to the CEO or president of the company works.  You won't talk to
him/her but to a secreatary or assistant.  Very often they solve problems
because they don't want to mess with people who use the system.  There are
books at the library (probably on line too) that list major corporations
and the officers.  A librarian can helpl you.  Get the name, number and

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