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[IP] Fran: insurance in writing

Same thing happened to me.  Pacific Care said over the phone they'd pay for 
pump, then called back later to deny it.  Luckilly I'd written down an 
"approval" number, and even then they said it was a mistake, but I appealed 
and won.  Sneaky little devils - we have to be on our toes.. I'll always be 
grateful I wrote down that number.. It saved our butts.
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