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[IP] Meters, Pumps, Computers & all the rest
As one of the (very) guilty members of society (for having directly
caused the year 2K problem by not telling his supervisor what an idiot
he has been and that all of our work would blow up in x years) I feel
I have to come to the semi-defence of the SUPPORT PERSONEL...
While I have been exasperated more often than not by support people,
it is generally the LEVEL of support personel that determines the type
and quality of help you get. I have had support people from minimed
who themselves USE the pump who were extraordinarily helpful, I have
had support people who probably joined the company an hour previously
with NO TRAINING and everything in-between.
Generally, if the error is more than 'I put in the test strip and it
did nothing' (ie it involves hooking the unit to a computer and
loading software and doing things that majority of user's don't do)
ASK FOR A SR SUPPORT REP OR even better bribe the person to get you
someone in development to speak with (I know a few and for the right
It took me over two years of everything but buying a drink to get the
proper protocol to communicate with the QID meter AND when I finally
got it they INCLUDED FOR FREE the download hardware!!! (hows that for
making freinds in right places).
Bottom line is: the support people really DO want to help BUT they are
usually hindered by the fact that their training is from a text book
(which would be much cheaper to send to each of us) and for the most
part have NEVER themselves taken a blood test or programmed a pump
(and certainly not at 2AM waking up HIGH and not all there).
yerachmiel Bruchya haLevi Altman
email @ redacted
p.s. I did actually fall off the edge of the world for a while. All
of those stories about the world being a globe, having no 'edges', etc
are all UNTRUE!!! If you travel east for a while over the atlantic
without a tow line, watch out!!!
Insulin-Pumpers website http://www.insulin-pumpers.org/