[Previous Months][Date Index][Thread Index][Join - Register][Login]
[Message Prev][Message Next][Thread Prev][Thread Next]

[IP] Re: Eli Lilly



I think I finally got their attention. I mentioned in my last post 
that I was saving complaints from diabetic friends and would be happy 
to forward them all to the FDA.  I have NOT mentioned anything about 
pumps.

Send me anything you remember about bad Humalog due to shipping.

Michael

------- Forwarded Message Follows -------
Date:          Fri, 09 Jan 1998 16:19:25 -0500
From:          email @ redacted
Subject:       Re: Managing Your Diabetes question
To:            email @ redacted
Reply-to:      email @ redacted

Dear Michael,

Be advised that a representative of our Customer Service department
will be in touch with you via telephone early next week.

Sincerely,

ELI LILLY AND COMPANY
http://www.lilly.com/diabetes

> Dear unresponsive person at Eli Lilly Company,
> 
> 1st, the question posed is real and represents a serious health 
> threat to all individuals who receive insulin by mail.  It is my 
> understanding that as a manufacturer you are the one responsible for

> the effectiveness of the drug you supply to the general public.
> 
> A diabetic who uses only Humalog and receives a batch that has been 
> overheated or frozen stands the risk of serious diabetic ketoacidosis

> if this insulin is used unknowingly.
> 
> The post office states that BULK 
> MAIL stands at the bottom of their priority for delivery.  It may be

> left for a week or more in a parked truck, a warehouse, in fact... 
> anywhere they might leave it lying around. Delivery delays of
several 
> weeks are not uncommon during heavy seasonal mail delivery times.  
> That implies that in the summer, daytime storage temperature would
be 
> over 100 degrees, and for vehicles left outside in the winter, 
> temperatures well below freezing.  This could be for DAYS or WEEKS.
> 
> Am I to assume that you approve this method of distribution of a 
> temperature sensitive perishable pharmacutical product that has a 
> limited shelf life at 83 degrees F ?
> 
> This method is common and becomming more so thanks to HMO's
> 
> In the absense of a response from you, I must assume you at least 
> tacitly approve this method of distirbution.
> 
> 
> We have a large national base of diabetic members an the website
gets 
> a couple of thousand hits a day. This letter is being posted to the 
> mail list and I am sure the members will be interested in you 
> response.
> 
> Get your ass in gear! and get me an answer.
> 
> > Dear Michael,
> > 
> > Thank you for your inquiry concerning the recommended shipping
> method
> > for Humalog.
> > While we are unable to provide recommended shipping instructions
to
> > you through our "Managing Your Diabetes" Website, we are
nonetheless
> > pleased to provide you with storage guidelines for all Lilly
insulin
> > products. To access and view this material, just point your
browser 
> > to the following URL:
> > 
> > > What is the recommend method to ship Humalog.
> > > 
> > > Specifically, your comments on shipment by
> > > 'Bulk Mail' and the handling received by that
> > > type of mail are requested.
> > > 
> > > 
> > > 
> > > Michael Robinton
> > 
> > 

email @ redacted