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[IP] Re: Eli Lilly

I think I finally got their attention. I mentioned in my last post 
that I was saving complaints from diabetic friends and would be happy 
to forward them all to the FDA.  I have NOT mentioned anything about 

Send me anything you remember about bad Humalog due to shipping.


------- Forwarded Message Follows -------
Date:          Fri, 09 Jan 1998 16:19:25 -0500
From:          email @ redacted
Subject:       Re: Managing Your Diabetes question
To:            email @ redacted
Reply-to:      email @ redacted

Dear Michael,

Be advised that a representative of our Customer Service department
will be in touch with you via telephone early next week.



> Dear unresponsive person at Eli Lilly Company,
> 1st, the question posed is real and represents a serious health 
> threat to all individuals who receive insulin by mail.  It is my 
> understanding that as a manufacturer you are the one responsible for

> the effectiveness of the drug you supply to the general public.
> A diabetic who uses only Humalog and receives a batch that has been 
> overheated or frozen stands the risk of serious diabetic ketoacidosis

> if this insulin is used unknowingly.
> The post office states that BULK 
> MAIL stands at the bottom of their priority for delivery.  It may be

> left for a week or more in a parked truck, a warehouse, in fact... 
> anywhere they might leave it lying around. Delivery delays of
> weeks are not uncommon during heavy seasonal mail delivery times.  
> That implies that in the summer, daytime storage temperature would
> over 100 degrees, and for vehicles left outside in the winter, 
> temperatures well below freezing.  This could be for DAYS or WEEKS.
> Am I to assume that you approve this method of distribution of a 
> temperature sensitive perishable pharmacutical product that has a 
> limited shelf life at 83 degrees F ?
> This method is common and becomming more so thanks to HMO's
> In the absense of a response from you, I must assume you at least 
> tacitly approve this method of distirbution.
> We have a large national base of diabetic members an the website
> a couple of thousand hits a day. This letter is being posted to the 
> mail list and I am sure the members will be interested in you 
> response.
> Get your ass in gear! and get me an answer.
> > Dear Michael,
> > 
> > Thank you for your inquiry concerning the recommended shipping
> method
> > for Humalog.
> > While we are unable to provide recommended shipping instructions
> > you through our "Managing Your Diabetes" Website, we are
> > pleased to provide you with storage guidelines for all Lilly
> > products. To access and view this material, just point your
> > to the following URL:
> > 
> > > What is the recommend method to ship Humalog.
> > > 
> > > Specifically, your comments on shipment by
> > > 'Bulk Mail' and the handling received by that
> > > type of mail are requested.
> > > 
> > > 
> > > 
> > > Michael Robinton
> > 
> > 

email @ redacted