[Previous Months][Date Index][Thread Index][Join - Register][Login]
[Message Prev][Message Next][Thread Prev][Thread Next]

Re: [IP] MiniMed vs. Disetronic

The warrenty on the H-Tron Plus is 30 months, per pump.  And I have
heard from several sources that same logic regarding providing 2 pumps.
I have happily taken advatage of this feature.  Whenever, I find
anything questionable about the pump, I call them up and send it back
[Water leakage into the battery compartment, and a series of
unexplicable occlusion alarms].  Had to do it a couple of times over the
last year.  With the second pump, there is no question of whether I need
to send it back or can it wait?

Joan Stout wrote:

> > F. MM507 is insured for 4 years - and could (at least that's what
> > they say in MiniMed) last for a very long time, while H100 MUST be
> > replaced after two years.
> > (this is also a disadvantage since you'll probably want to keep up
> to
> > technology while it advance, and it's easier to do with H100)
> Not exactly. You get two pumps from Disetronic, each with a 2-year
> warranty, so you have 4 years of warranty. Each pump goes back to
> Disetronic at the end of 2 years. Disetronic does a service check
> on it. If there are no problems, they re-set the pump for 2 more
> years and send it back to you. If there are problems, they fix the
> problem or send you a new pump.
> The head of tech support at Disetronic told me that Swiss law requires
> the 2-year checkup. (Disetronic is a Swiss company, and the pumps are
> made in Switzerland.) Rather than re-figuring the pumps that are sold
> in the States, they decided to keep the 2-year inspection plan. Then
> they decided to provide 2 pumps so the warranty would be competitive
> with MiniMed.
> Joan
> email @ redacted