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Re: [IP] Fwd: Big Medtronic problem. HELP PLEASE!



 The first one and the second we're recertified pumps. It says it right on the
box.

Kathie

Sent from my iPad

 > On Aug 27, 2014, at 9:25 AM, "PHYLLIS A. "
<email @ redacted> wrote:
> 
> The serial number indicates if it's new or refurb. Try to get to a supervisor
> on customer care. That person will know the answer. Not sure, but, your rep
> might be able to tell.
> 
> Sent from my iPhone
> Phyllis 
> 
>> On Aug 27, 2014, at 9:07 AM, Kathie Kienle
> <email @ redacted> wrote:
>> 
>> Sent from my iPhone
>> 
>> Begin forwarded message:
>> 
>>> From: Kathie Kienle <email @ redacted>
>>> Date: August 26, 2014 at 2:02:26 PM EDT
>>> To: Kathleen Kienle <email @ redacted>
>>> Subject: Big Medtronic problem. HELP PLEASE!
>>> 
>>> 
>>> 
>>> On July 24 I ordered a new 723 pump from Medtronic through Medicare and my
>> second insurer UHC. I was told that all insurance was in order and there
>> should be no cost to me.  I understood that the pump is rented for about a
>> year and then the second insurer picks up the 20 percent,.On July 30 I
>> received a 523 with no explanation. I called and was told that they had NO
> 723
>> pumps and would not have one for 30 days and I could use the 523. Totally
 >> useless. Why not tell me this when I ordered it. How could I possibly do
this
>> without the smaller reservoir? Did they think I would not notice. They
> offered
>> me a free case and I accepted.  A few days later they called me and told me
>> they were out of the case. They offered new reservoir but I declined because
>> the old pump still worked and I would have to learn how to program the 523
> and
>> have to change the reservoir more often and have to do this all over again
>> when the new one comes.
>>> I called about two weeks later retold the story and added that the charges
>> had already gone through Medicare and UHC and It looks like I will be paying
> a
>> 44.00 monthly fee for probably a year or so and I still do not have the pump
> I
>> ordered.  They still did not have the pump. He told me that he could cancel
>> the whole order with Medicare and UHC and start all over again. I felt that
>> this would cause an enormous problem in the long run. The guy told me not to
>> take the problem so personal, they are just out of the one I ordered. He did
>> send me a few smaller reservoirs. 30 days later still no charcoal pump.  I
 >> told my story again and asked if I changed the color, would one be
available.
>> He told me they had a clear one, which I could not care about the color, and
>> they would send that one to me.
>>> 
>>> I received it today.  The box was totally sealed in clear wrap.  On the box
>> there is a sticker "recertified".  One person I spoke to at Medtronic said
 >> that sometimes even a new pump goes back for upgrades. It does not mean that
>> the pump had been used before.
>>> 
>>> Is this really a new pump?
>>> 
>>> I don't believe a word word they say.
>>> 
>>> Kathie
>> .
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> .
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