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Re: [IP] Fwd: Big Medtronic problem. HELP PLEASE!



 The serial number indicates if it's new or refurb. Try to get to a supervisor
on customer care. That person will know the answer. Not sure, but, your rep
might be able to tell.

Sent from my iPhone
Phyllis 

 > On Aug 27, 2014, at 9:07 AM, Kathie Kienle
<email @ redacted> wrote:
> 
> Sent from my iPhone
> 
> Begin forwarded message:
> 
>> From: Kathie Kienle <email @ redacted>
>> Date: August 26, 2014 at 2:02:26 PM EDT
>> To: Kathleen Kienle <email @ redacted>
>> Subject: Big Medtronic problem. HELP PLEASE!
>> 
>> 
>> 
>> On July 24 I ordered a new 723 pump from Medtronic through Medicare and my
> second insurer UHC. I was told that all insurance was in order and there
> should be no cost to me.  I understood that the pump is rented for about a
> year and then the second insurer picks up the 20 percent,.On July 30 I
 > received a 523 with no explanation. I called and was told that they had NO
723
> pumps and would not have one for 30 days and I could use the 523. Totally
> useless. Why not tell me this when I ordered it. How could I possibly do this
 > without the smaller reservoir? Did they think I would not notice. They
offered
> me a free case and I accepted.  A few days later they called me and told me
> they were out of the case. They offered new reservoir but I declined because
 > the old pump still worked and I would have to learn how to program the 523
and
> have to change the reservoir more often and have to do this all over again
> when the new one comes.
>> I called about two weeks later retold the story and added that the charges
 > had already gone through Medicare and UHC and It looks like I will be paying
a
 > 44.00 monthly fee for probably a year or so and I still do not have the pump
I
> ordered.  They still did not have the pump. He told me that he could cancel
> the whole order with Medicare and UHC and start all over again. I felt that
> this would cause an enormous problem in the long run. The guy told me not to
> take the problem so personal, they are just out of the one I ordered. He did
> send me a few smaller reservoirs. 30 days later still no charcoal pump.  I
 > told my story again and asked if I changed the color, would one be available.
> He told me they had a clear one, which I could not care about the color, and
> they would send that one to me.
>> 
>> I received it today.  The box was totally sealed in clear wrap.  On the box
> there is a sticker "recertified".  One person I spoke to at Medtronic said
> that sometimes even a new pump goes back for upgrades.  It does not mean that
> the pump had been used before.
>> 
>> Is this really a new pump?
>> 
>> I don't believe a word word they say.
>> 
>> Kathie
> .
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