Re: [IP] Abbott discontinues Navigator at US
Until I hear otherwise, I will make sure I have a boatload of sensors in March
2012. This is sad news indeed. I have long been looking forward to the
Navigators reintroduction. Darn.
Sent from my iPhone
On Aug 31, 2011, at 1:10 PM, Nikos Filippou <email @ redacted> wrote:
> Updated Important NoteFreeStyle Navigator. Continuous Glucose Monitoring
> System U.S. Customers
> *Dear Patients:*
> As you may be aware, Abbott Diabetes Care has been experiencing a supply
> interruption in the United States with the FreeStyle Navigator. Continuous
> Glucose Monitoring System. This interruption has affected our ability to
> provide U.S. patients with new system kits or warranty replacement
> We are committed to producing high quality, safe and effective products and
> to providing the best possible customer service. When we bring a product to
> market, it is our responsibility to consistently provide the product to
> customers. In the U.S. we have not been able to consistently supply the
> Freestyle Navigator System to patients.
> As a result, Abbott is permanently discontinuing the FreeStyle Navigator
> System in the U.S. We understand this decision may affect how some patients
> manage their blood glucose and we have several options available to help
> FreeStyle Navigator System patients in the U.S. transition to alternative
> glucose monitoring technologies.
> The discontinuation of the FreeStyle Navigator System in the U.S. is
> *not*for safety reasons. The System is safe and effective and
> continues to be
> available to patients in seven other markets outside the U.S. No other
> Abbott Diabetes Care or FreeStyle products are affected by this
> The discontinuation of the FreeStyle Navigator System in the U.S. will be
> conducted in an orderly manner and Abbott will provide U.S. customers with
> options available through March 2012 that can help with the transition to
> alternative products. Customers who wish to learn about the available
> options should contact Abbott Diabetes Care customer service at 1-
> 800-221-7700 for assistance.
> We know FreeStyle Navigator System customers in the U.S. have lived with
> some uncertainty and frustration. We are grateful for the commitment
> patients and providers have devoted to the FreeStyle Navigator System over
> the years, and we are sorry that we have been unable to consistently meet
> their needs.
> ADC remains committed to glucose monitoring and to developing other highly
> innovative glucose monitoring products based on the sensing technology that
> is at the heart of the FreeStyle Navigator System.
> Sent from my black-iRefrigerator
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