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Re: [IP] High Call Volume



Sent from my iPad 
Phyllis

On Aug 31, 2011, at 11:42 AM, Denise <email @ redacted> wrote:

 > I trolled a Roche Disetronic website the other day and noticed that one of
the things that they brag about is their ability to respond to natural
disasters...
> 
> Denise B.
> 
> On 8/31/2011 5:50 AM, Signe Myhren wrote:
> > I complained to someone at Medtronic about the ridiculous amount of time I
> was
> > put on hold. I received back an e-mail indicating that, in fact, the system
> was
>> overburdened by hurricane-related calls. The helpline is in San Antonio, TX,
>> where there was no hurricane, but the callers were from everywhere that
 >> Hurricane Irene had struck. Apparently Medtronic had even put extra people
on
>> the helpline, but were nonetheless overwhelmed. That makes sense, so I'll
>> forgive them.
>> 
>> Signe
>> .
> .
.
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