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Re: [IP] High Call Volume



I trolled a Roche Disetronic website the other day and noticed that one 
of the things that they brag about is their ability to respond to 
natural disasters...

Denise B.

On 8/31/2011 5:50 AM, Signe Myhren wrote:
 > I complained to someone at Medtronic about the ridiculous amount of time I
was
 > put on hold. I received back an e-mail indicating that, in fact, the system
was
> overburdened by hurricane-related calls. The helpline is in San Antonio, TX,
> where there was no hurricane, but the callers were from everywhere that
> Hurricane Irene had struck. Apparently Medtronic had even put extra people on
> the helpline, but were nonetheless overwhelmed. That makes sense, so I'll
> forgive them.
>
> Signe
> .
.
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