Re: [IP] Minimed Paradigm Pump
I had some problems with the order dept. On my first refill of supplies, i
called to order
and was told there were problems with my insurance co. but they would look
into it and let
me know. I GOT 5 SETS LEFT, i change every 3 days....... A week later i
call back (not that
they would call me) and still no reslution.... Finally they tell me my
expired......... I call my insurance company (i'll make a long story
short) and find
that prescriptions are WRITTEN FOR ONE YEAR) I call MM only to find out
that they had
ENTERED THE WRONG DATE>>>>>>>> I've only had the pump since 4/03.... They
date rather than 4/04...... Lights on, nobody home......
At 06:18 PM 8/10/03 EDT, you wrote:
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>I have recently received the latest Minimed Paradign 512 pump and what a
>disappointment on numerous levels. I can't help but wonder, what idiot
> designed the new 512 pump to be completely intuitively opposite of the
>pump designs, i.e. it's literally upside down when programming a bolus or
> general use when you're wearing it. This might be fine for a new user,
>someone who has been using a pump long term, it's extremely annoying. But
>that's minor compared to all of the other flaws in this pump.
>The priming function is ridiculously complicated between having to rewind,
>remove portions of the syringe, even inserting the syringe into the insulin
>vial, is way too complicated!! Nothing intuitive about this lousy design!
>Plus none of the supplies are interchangeable from previous pumps showing
>further wasteful mentality from Minimed.
>Minimed has further demonstrated complete ineptness in their return
> procedures. A few weeks ago, I returned several boxes of defective syringes
>old pump) and they sent back a huge box filled with large envelopes
>two new reservoirs in each envelope. Rather than simply replace the full
>boxes I sent them, someone in their organization spent time individually
>packaging these things, wasting time, postage, and large envelopes.
>Now that I had the new pump I asked if I could exchange these individually
>packaged reservoirs for the kind that go with the new pump, and they told
>would have to return them to the return department, who would then send me
>properly boxed reservoirs (for the old pump) which I would then have to
>again, so they could exchange the full boxes for the kind that go with the
> pump. I asked them why couldn't I just return the individally packaged
>to them and they walk it over to the proper department (in the very same
> building) and simply have them send out the right product. The utter
>of this process is unspeakable. I can't believe these people are actually
> manufacturing life saving medical devices, but can't figure out how to
>product without adding numerous extra steps and expenses to the process. To
>me, this is utter incompetence!!!
>Back to the pump review...
>The time and date now longer display routinely which is a huge
>inconvenience when a user gets used to relying on that information. Now to
>display it you have go through numerous screens and buttons before it will
>even display! More foolishness!!
>And the battery life is outrageously LOW. The previous batteries (which
>are readily available in the hearing aid section from any drug store for
>someone buying them in a store if they don't get them from MiniMed) lasted
>so much longer?? Why would a designer move away from something that worked
>to complete inefficiency??!! In my first week with the Paradigm, the AAA
> battery lasted only FOUR DAYS!!!! They suggest that AAA batteries are
>what kind of cost savings is that if they battery has to be changed almost
>twice a week????!!! (In addition to the inconvenience.) It is this reason
>specially that I am going back to my old pump.
>Additionally to claim that it's 33% smaller than prior pumps is a blatant
>lie. Maybe it's 5% smaller due to the rounded edges, but even with the belt
>clip, it seems actually larger!!
>And with the belt clip in place you can't read any of the information (e.g.
>phone numbers) on the back of the pump. Granted this is only an
>occassional need, but given how extremely difficult it is to apply and
>remove this just another example of really bad design.
>This pump should have had more user feedback prior to release to the
>public. It seems they skipped this step or perhaps only focused on
>the perspective of the new user without any pump experience which was huge
>The key features copied from the Cozmo insulin pump are the rare beneficial
>elements for the user. It provides automatic readings from one type of
>although not one covered by my insurance but it does allow for manual
>For example, blood glucose tracking and suggested corrections are nice even
>though this still has numerous errors which can actually be dangerous to the
>user. But these features are of minimal benefit to an experienced diabetic
>can figure out how much insulin to take based on how many carbs they're
>Finally, they still offer NO means of connecting the data to a computer for
>tracking and trending. If the idea of tracking the info was to save the
>time in having to write everything down, they've leaft the user hanging.
>Minimed says it will be ready eventually, sometime in the next several
>I had considered the Cozmo. I'm not sure if it's any better. If anyone has
>any feedback in comparison with the issues noted above, please let me know.
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