[Previous Months][Date Index][Thread Index][Join - Register][Login]
[Message Prev][Message Next][Thread Prev][Thread Next]
[IP] Are QuickSets on back order??
Have any of you tried to order QuickSets from MiniMed and heard they are on
back order--and that they don't know when they will be available??
I am *seriously* low on infusion sets because I've had a string of bad luck
with them lately (and have had to insert several in one day, sometimes). I
placed an order and the rep said nothing about them not being available right
In the meantime, I had called the help line and asked them to FedEx me
several QuickSet samples because I am going to be traveling next week and
need them desperately. They were supposed to arrive yesterday (Saturday),
and I am leaving today. When they didn't arrive, I called MiniMed and the
guy told me they were OUT of QuickSets, so that's probably why the FedEx
I said, geez, it would have been nice if someone had told me that instead of
just not sending them! And how come when I placed my order no one told me it
wouldn't be coming in the usual timeframe? And I NEED INFUSION SETS NOW, I
His response? "Ma'am, I guess you'll need to go back to injections until the
QuickSets are available." =:-O I was pretty horrified that *that* would be
MiniMed's response!! When I asked when they would be available, he had no
idea. I have asked for the name of the clinical services manager and will be
calling her on Monday.
As it turns out, I called my CDE and she has some 6mm QuickSets she hates, so
I'll get a few from her. I don't like 6mm either, because they pull out too
easily on me, but it's better than shots. I also asked the help line guy to
send me SofSets as an alternative (and wouldn't you think HE would have
thought to offer that?).
I am really disgusted with the complete lack of customer service I've
received from MiniMed in this situation.
What have you guys heard about the QuickSets?
for HELP or to subscribe/unsubscribe, contact: HELP@insulin-pumpers.org
send a DONATION http://www.Insulin-Pumpers.org/donate.shtml